Frequently asked questions
Collapsible content
How long does production and delivery take?
How long does production and delivery take?
Every pot is finished by hand after you order, so allow 2-4 weeks for production. Delivery then takes 2-6 weeks depending on where you are. You'll get a tracking link by email as soon as yours ships, so you can follow it the whole way. We know that's longer than a warehouse shipment - it's the trade-off for something made one at a time rather than pulled off a shelf.
What size is it and what fits inside?
What size is it and what fits inside?
Roughly 6 inches tall and 5.5 inches wide, with about a 4.5 inch inner opening and a drainage hole in the base. That's the sweet spot for succulents, small ferns, herbs or a potted flower. Works indoors on a shelf or windowsill and outdoors on a porch or patio. Plants are not included.
What's it made of, and is it safe around my cat?
What's it made of, and is it safe around my cat?
Each pot is cast and hand-finished, with the whiskers, stripes, collar bell and expression sculpted into the piece rather than printed on. The finish is non-toxic inside and out, so it's safe around pets and safe for planting. If yours decides to chew the ears, no harm done.
Which cat should I pick?
Which cat should I pick?
Most people pick the one that looks like their own - Ginger Boy for orange tabbies, Midnight for black cats, Smokey for greys, Calico Girl, Snowball for whites, or Little Tabby for the classic brown tabby. If you're buying it as a gift, go off the cat in their photos. That's the moment people tell us about: the face matching.
Can I cancel or change my order?
Can I cancel or change my order?
Yes - within 24 hours of ordering, for a full refund, no questions asked. After that we've already started finishing yours by hand, so we can't pull it back. If you need to switch which cat you picked, message us fast and we'll do what we can.
What's your return policy?
What's your return policy?
Because each pot is made to order and hand-finished, we don't accept returns on change of mind. If yours turns up damaged or isn't what you ordered, send us a photo within 14 days of delivery and we'll replace it or refund you.